MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I expect to see my test results in MyChart?
Some of my health information in MyChart is not correct, what should I do?
How do I add my doctor to my messaging list or Care Team?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
My child just turned 12. Why did I lose access to his/her medical information?
Billing, Statements, and Insurance
When I pay my bill online with MyChart, will my payment information be safe and secure?
Does Lee Health offer paperless billing?
What if I have questions regarding insurance, statements, or billing information?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new access code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Can I access MyChart from my mobile device or tablet?
Additional Features and Functionality
How does Lee Health MyChart show health information from other organizations?
What is Share Everywhere?
What is eCheck-in?
What is End-of-life Planning?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My access code does not work, what should I do?
Is my access code my user ID?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Make payments and view statements.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

You can sign up for MyChart by going to our Sign Up Now page. If you have an activation code provided to you by your Lee Health physician, click "Yes, I have a code" and follow the prompts. Otherwise, please click "No, I do not have a code" and we'll collect more information from you (including an identity verification step) to grant you a new MyChart account.

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Who do I contact if I have further questions?

Questions can be directed to your physician's office or you can contact support from our MyChart support page.

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When can I expect to see my test results in MyChart?

Our results release policy depends on the type of result. Please see below for detail:

  • Non-Sensitive Labs and Procedures: Automatically available one day after the results are released to your doctor.
  • Pathology, Pap Smears, Imaging: Automatically available three days after the results are released to your doctor.
  • "Life Altering" Results: Tests of a very sensitive nature (HIV, Genetics, etc.) are not available via MyChart and will be communicated with you in person.

If you have questions about your results, feel free to ask them online by sending a MyChart Message to your Care Team.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit, or you can make this request by sending a MyChart Message to your Care Team.

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How do I add my doctor to my messaging list or Care Team?

The healthcare providers that you can message and those that show in your Care Team come directly from your medical record, so you cannot manually add or remove from the list. Your available providers consist of:

  • Your Primary Care Physician (if a member of Lee Physician Group).
  • Any Lee Physician Group or Florida Neurology provider that you are scheduled to see within the next six months, or one you have had a visit with in the past three years.
  • If your doctor is not with Lee Physician Group, you will not be able to contact them through MyChart.

As a reminder, please remember that MyChart should not be used for urgent or acute health matters. Please call your provider if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes you can! This is called "Proxy access" and allows a spouse, parent, or guardian to log into their own MyChart account, and then connect to information regarding their family member. Please visit our Family Member Access page for more information on gaining or granting proxy access to another person.

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Can I ask questions regarding a family member from my MyChart account?

Yes, as long as you have been granted proxy access to his/her account, and you ask the question in your proxy view of their chart (to jump to proxy view, screenclick the circle with their name on it in the upper left of MyChart). If you mistakenly ask a question about another individual from your account, the information is placed in your health record, which could potentially jeopardize medical care.

If you are a care taker, a parent/guardian, or a spouse, you can gain proxy access to another chart. Please visit our Family Member Access page for more information.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a consent and establish their own MyChart account.

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My child just turned 12. Why did I lose access to his/her medical information?

Because sensitive information can be released via MyChart, Lee Health's policy for parental access to our teen patients age 12 to 17 years must be reviewed and updated. This is necessary to comply with State and Federal health privacy laws pertaining to teens. To regain access to your teen's account, both you and the teen will have to sign a new consent form in person before you can be granted access again. This can be accomplished by either walking in to your teen's doctor's office or waiting until your next scheduled visit.

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When I pay my bill online with MyChart, will my payment information be safe and secure?

All MyChart payments are made through a secure third-party company. Using this system means that Lee Health is partnering with a vendor to keep your information as safe and secure as possible. In fact, Lee Health is never in possession of your credit card information. Instead, with your approval (via the "Remember my card" option), Lee Health receives a "token" that may be reused by you at a later date to authorize additional payments.

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Does Lee Health offer paperless billing?

Yes. Look for the Sign Up for Paperless Billing under the Billing Account Summary in MyChart.

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What if I have questions regarding insurance, statements, or billing information?

You can send a message to our billing team (found under the MyChart Messaging menu, Ask Customer Service) or call us at 239-424-1500 or at 1-800-809-9906.

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I forgot my password. What should I do?

You may click "here" or click the "Forgot Password?" link on the MyChart sign-in page, to reset your password online. You may also contact your physician's office to request a password reset. Note: For your security, multiple failed log-in attempts will deactivated your account. If your account has become disabled, you can contact MyChart Support to have it reactivated.

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Can you send me a new access code as I have lost it, let it expire or did not receive it?

If you go to our Sign Up Now page, you can click "No, I do not have a code" and we'll collect more information from you (including an identity verification step) to grant you a new MyChart account without an activation code.

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Where can I update my e-mail or change my password?

Log into MyChart and from the Settings menu, go to Notification & Email, and then select Edit under the Contact Information section.

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Can I access MyChart from my mobile device?

Yes! There are two free mobile apps you can use with your MyChart account:

  • Lee Health Mobile (recommended) - This is published by Lee Health. It provides all the features of MyChart, in addition to many other tools for patients in our community, including resources to find Lee Health providers, locations and classes.
  • MyChart Mobile - this is published by Epic Systems, the vendor that provides Lee Health the MyChart software. You may prefer this app if you have multiple MyChart accounts at other organizations.

You can find either of these by searching their names in the Google Play or Apple App Store, or visit Lee Health's MyChart Mobile Support Site for more information.

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How does Lee Health MyChart show health information from other organizations?

With your consent, Lee Health MyChart can locate your matching records from other participating organizations and then blend the health data into your local MyChart account. See your visits, medications, test results, problems, allergies, messages, and care team members from some other organizations directly in Lee Health MyChart.

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What is Share Everywhere?

With Share Everywhere, you can grant temporary, one-time access to your medical record to any provider anywhere, even if the provider doesn't have an electronic health system. Internet access is all that's needed, which means even a provider across the world can view your chart to provide care.

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What is eCheck-in?

With eCheck-in, you can use MyChart to complete the following tasks within a single workflow so that you don't need to do them when you arrive at the clinic:

  • Verify or update insurance and personal information
  • Pay visit copays
  • Pay pre-payments and balance payments
  • Verify or update medications, allergies, and current health issues
  • Answer appointment-related questionnaires
  • Electronically sign documents
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What is End-of-life Planning?

This section of MyChart helps you track decisions about your medical and potential end-of-life care in the event that a family member, doctor, or other designated healthcare agent needs to act on your behalf. View your healthcare agents and documents we have on file related to your end-of-life planning. You may also upload a new document for review, such as your Advanced Directives and Living Will or Power of Attorney.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by Lee Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Lee Health.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer with an up-to-date browser (such as Internet Explorer) or an Android or iOS smartphone/tablet with the Lee Health Mobile App installed.

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My activation code does not work, what should I do?

For your security, your activation code expires after 90 days and is no longer valid after the first time you use it. If you still have problems, you can go to our Sign Up Now page and click "No, I do not have a code", and we'll collect more information from you (including an identity verification step) to grant you a new MyChart account without an activation code.

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Is my activation code my user ID?

No, your activation code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 90 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

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