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MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I expect to see my test results in MyChart?
Some of my health information in MyChart is not correct, what should I do?
How do I add my doctor to my messaging list or Care Team?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions regarding a family member from my MyChart account?
Can my spouse and I share one MyChart account?
My child just turned 12. Why did I lose access to his/her medical information?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new access code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Can I access MyChart from my mobile device?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart, what happened?
What do I need to use MyChart?
My access code does not work, what should I do?
Is my access code my user ID?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate need an activation code from their physician (currently most Lee Physician Group offices, Lee Convenient Care, and Florida Neurology Group offices provide this service). This code will enable you to login and create your own user ID and password. If you were not issued an activation code, you may contact your physician's office to request one or ask to sign up during you next office visit. For security reasons, an activation code cannot be requested by email or phone. If you visit your physician’s office, they can verify your ID and generate a code and instructions for you.

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Who do I contact if I have further questions?

Questions can be directed to your physician's office or you can contact support from our MyChart support page.

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When can I expect to see my test results in MyChart?

Our results release policy depends on the type of result. Please see below for detail:

If you have questions about your results, feel free to ask them online by sending a MyChart Message to your Care Team.

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If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit, or you can make this request by sending a MyChart Message to your Care Team.

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How do I add my doctor to my messaging list or Care Team?

The healthcare providers that you can message and those that show in your Care Team come directly from your medical record, so you cannot manually add or remove from the list. Your available providers consist of:

As a reminder, please remember that MyChart should not be used for urgent or acute health matters. Please call your provider if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes you can! This is called "Proxy access" and allows a spouse, parent, or guardian to log into their own MyChart account, and then connect to information regarding their family member. Please visit our Family Member Access page for more information on gaining or granting proxy access to another person.

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Can I ask questions regarding a family member from my MyChart account?

Yes, as long as you have been granted proxy access to his/her account, and you ask the question in your proxy view of their chart (to jump to proxy view, use the "tab" with their name on the right side of your screen). If you mistakenly ask a question about another individual from your account, the information is placed in your health record, which could potentially jeopardize medical care.

If you are a care taker, a parent/guardian, or a spouse, you can gain proxy access to another chart. Please visit our Family Member Access page for more information.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must sign and submit a consent and establish their own MyChart account.

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My child just turned 12. Why did I lose access to his/her medical information?

Because sensitive information can be released via MyChart, Lee Health’s policy for parental access to our teen patients age 12 to 17 years must be reviewed and updated. This is necessary to comply with State and Federal health privacy laws pertaining to minors. To regain access to your teen's account, both you and the teen will have to sign a new consent form in person before you can be granted access again. This can be accomplished by either walking in to your teen's doctor's office or waiting until your next scheduled visit.

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I forgot my password. What should I do?

You may click "here" or click the "Forgot Password?" link on the MyChart sign-in page, to reset your password online. You may also contact your physician's office to request a password reset. Note: For your security, multiple failed log-in attempts will deactivated your account. If your account has become disabled, you can contact MyChart Support to have it reactivated.

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Can you send me a new access code as I have lost it, let it expire or did not receive it?

Contact your physician's office and after we verify your information, a new code will be created. Privacy issues prevent us from mailing or e-mailing a new access code to you.

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Where can I update my e-mail or change my password?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

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Can I access MyChart from my mobile device?

Yes. You can access the full web-based version of MyChart from your mobile device. You can also download a free MyChart app from the Apple App Store or Android's Google Play Store by searching for MyChart. After download, select "Lee Health" from the app’s phone book. For more detailed information, visit Lee Health's MyChart Mobile Support Site.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by Lee Health and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by Lee Health.

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I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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My access code does not work, what should I do?

For your security, your access code expires after 60 days and is no longer valid after the first time you use it. If you still have problems, contact your provider's office for assistance. Activation codes can also be provided by the Medical Records Department located in any of our hospital campuses.

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Is my access code my user ID?

No, your access code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 60 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

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